EA Online Access FAQ's

What does the registration process look like for employees and household members that only have EA (non-Cigna Medical)?

The customer will need to register for myCigna.com by using their full name, date of birth, address, employer ID, and relationship to the primary customer. The customer will create a username and password for future access.

What does the registration process look like for employees and dependents who have Cigna Medical and Behavioral (or other products)?

If the customer does not already have a registration for myCigna.com, they can register using their full name, date of birth, address and ID number or primary customer’s SSN. For those that already have a login, the digital experience will

automatically include the behavioral and/or EAP experience. The customer will create a username and password for future access.

I already have a myCigna.com login; How will I be impacted?

For customers that already have a myCigna.com account, their behavioral and if applicable, EAP experiences will automatically be included when they log in.

What if I have trouble registering? Is there a help desk or contact number?

A: Yes, customers can contact Cigna’s iCSA department team via website or connect via chat. The “support center” link on myCigna.com will provide access to the helpdesk phone number (800.853.2713) or a customer can use the chat option.