Biometrics & Health Coaching
Good health and wellness is an essential part of our lives and critical components of our medical plan. We are committed to helping you learn more about your health. One way to learn more about your health is through our biometrics campaigns. Biometric screenings are one way we are working towards our vision of the healthiest and safest population. It is also a way to help health plan members find out if there might be any health risks, issues or concerns.
The Company is changing the campaign process to allow those not meeting the standards more opportunity to truly achieve health goals because small changes over time make a big difference. Biometric campaigns become 2-year plans. Year 1—Complete screening (employees and spouses) and start the health coaching process. Year 2—continue engagement with health coaching and education. Both years should include setting and meeting a goal.
Convenient Ways to Test
- Quest Patient Service Centers
- Personal physician
- Healthy Life Centers (spouses)
For details, visit "Where to Go to Complete Your Biometrics" section below.
Health Coaching - Tag You're It
At Mohawk, you don’t have to face your wellness journey alone. We make it easy for you to be healthy and live better so you can be your best at home and work. We offer completely confidential health coaching at no cost to you! The Cigna Healthy Life Navigators are knowledgeable, help you see the bigger picture, here for you and can design a custom plan for your health needs. They are here to help guide you on your journey to a healthier lifestyle or better manage chronic conditions.
The health coaching process has been updated to allow those not meeting the standards more opportunity to truly achieve health goals because small changes over time make a big difference. Biometric campaigns become 2-year plans. Year 1—Complete screening (employees and spouses) and start the health coaching process. Year 2—continue engagement with health coaching and education. Both years should include setting and meeting a goal.
Face-to-Face and Telephonic Health Coaching
Some employees and/ or spouses not meeting the standards will be assigned to face-to-face or telephonic health coaching. To help you reach your health goals, a Healthy Life Navigator will work with you and/or your spouse to set personal health goals. They will help give you the tools to achieve or make progress toward your goals each year. The support health coaches provide is totally confidential and is an enhancement Mohawk offers to medical plan participants.
Online Health Coaching
Some employees and spouses will be assigned an online coaching format. Even though you may not be working directly with a Healthy Life Navigator, they have selected members that qualify to participate in this format. Members will also receive educational materials throughout the 2-year campaign.
We want you and your family to be healthier—if tagged for health coaching, you must participate to avoid a wellness surcharge. Remember small changes make a big difference over time!
How do I know what coaching, if any, I will be assigned?
The Benefits Service Center or the Healthy Life Team will reach out to members required to engage in face-to-face or telephonic coaching. Members assigned online health coaching will receive postcards and text messages when the modules have been assigned. It may take up to two weeks for assignment. All members required to engage in health coaching will receive various outreach communications, including phone calls, postcards and text messages. If you aren’t sure if you or your spouse has required health coaching, please contact the BSC at 866-481-4922.
Employees and covered spouses who choose not to work with a health coach, do not make contact with their coach, do not complete online modules or do not complete biometrics testing, will receive a surcharge of an additional $28.85 per week or $125 per month on top of the medical premium.
Mohawk is committed to helping you achieve your best health. All employees can avoid the wellness surcharge by participating in the wellness program described above. If you think you might be unable to meet a standard for avoiding the wellness surcharge under this wellness program, you might qualify for an opportunity to avoid the wellness surcharge by different means. Contact the Benefits Service Center at 1-866-481-4922 and we will work with you (and, if you wish, with your physician) to find a wellness program with the same reward that is right for you in light of your health status.
New Hires or New to the Plan with a Qualifying Life Event
You and your covered spouse must complete a biometric screening within 60 days of your benefit effective date. Employees and covered spouses who do not complete biometrics screening will receive a surcharge of an additional $28.85 per week or $125 per month on top of the medical premium. See details on this page and on the right.
Healthy Lifestyle Support Required for Not Meeting Standards
Members not meeting the recommended biometric standards will be required to engage in healthy lifestyle support via face-to-face, telephonic, virtual or online learning to avoid a wellness surcharge. Members must meet all biometric standards to be considered passing. Please review the numbers (above right).
Where to Go to Complete Your Biometrics
For your convenience, we are offering many ways for you and your spouse to complete your biometric screening.
Healthy Life Centers
Utilize the Healthy Life Centers if there is one located nearby. Schedule an appointment by texting or calling 877-365-0051.
Bring to Your Appointment: Medical ID Card and ID (ex. Driver's license). Note: You do not need to bring a Quest Physician Form to the HLC for biometric screenings.
Quest Patient Service Centers
Employees and spouses may also choose to visit a Quest Patient Service Center. Appointments are not required, but pre-registration is. You may register by logging on to Quest at my.questforhealth.com. You will need your employee ID number and the registration key—Mohawk. Spouses will need to use the employee ID number followed by an “S” (ex: 30124s) to log on and schedule an appointment. If both members are employees at Mohawk, the spouse should use the employee ID (plus “s”) belonging to the primary carrier of the medical plan. You can rescreen every 3 months with Quest. If you haven’t already registered on the Quest website, you must be registered before you can complete a screening. You may also call Quest at 877-304-7055.
Bring to Your Appointment: ID (ex. Driver's license)
Employees and spouses may also choose to visit their personal physician. Biometrics data can be included as part of a routine annual physical. To complete your biometrics screening during a wellness visit with your doctor, you will need to register at my.questforhealth.com to be able to download the Quest Physician Results Form. The registration key is Mohawk. Complete the registration form as indicated. Spouse will need to register separately and use the employee ID number followed by an “S” (ex: 30124s). Once registered, you will need to select, “Get started,” and then, “Participate now.” The Physician Results Form is located in the bottom left section of the page. Here you can download and print a form pre-populated with your information. Take the form with you to your appointment for the physician office to complete.
For your test results to be counted, all fields on the form must be completed by both physician and member where indicated. Forms will be denied if incomplete. Completed forms should be faxed to Quest at the number on the form. If faxing multiple pages, please send one page per transmission with no cover page.
New hires or employees and spouses new to the plan must complete a biometric screening within 60 days of their benefits effective date. This date will not pre-populate on the Quest Physician Results Form.
If you live and/or work greater than 50 miles from a Healthy Life Center, Onsite Event, or a Quest Diagnostics Patient Service Center, you may request a Home Biometric kit be sent to you by calling Quest at 877-304-7055.
If you have a medical condition that indicates your provider accepts a biometric measure as passing which does not meet Mohawk standards, be sure to bring the Physician Affidavit/Waiver Form below with you to the appointment. Once the exemption form has been submitted, the member should follow up with Quest to ensure the form has been received and processed.
If you are currently working with your personal physician on a wellness plan, use the Physician Health Coaching Engagement Waiver form below to waive out of coaching. Your provider must complete the entire form, sign off on your health improvement plan and indicate the status of your plan and sign the form. The completed forms may be faxed or emailed to the Benefits Service Center. Once the exemption form has been submitted, the member should follow up with BSC to ensure the form has been received and processed.
How Do I Get My Results?
Approximately 10–15 days after completing your biometrics, a letter with be mailed with the results.
Healthy Lifestyle Support
Making lifestyle adjustments is hard on your own, but it’s easier with support. At Mohawk, you don’t have to face your wellness journey alone. We make it easy for you to be healthy and live better so you can be your best at home and work. Good health and wellness is an essential part of our lives. We offer completely confidential healthy lifestyle support as an enhancement to medical plan participants. Remember, making small changes makes a big difference over time.
How to Engage in Healthy Lifestyle Support
The Benefits Service Center or the Healthy Life Team will reach out to members required to engage in healthy lifestyle support. Members required to engage in healthy lifestyle support will receive various forms of communication including postcards, phone calls, emails and text messages. You may also contact the Benefits Service Center at 866-481-4922 if you are unsure if you or your spouse needs to engage.
Healthy Life Navigators are here to guide and motivate members to make healthy lifestyle changes. They will work with you or your spouse to set a personal health goal, and they will give you the tools to achieve or make progress toward that goal. Healthy Life Navigators build an essential foundation for self-management to help you to continue to use the right tools, behaviors, and resources in day-to-day life. And as always, the support Healthy Life Navigators provide is completely confidential and offered as an enhancement to the medical plan.
Employees and covered spouses who choose not to work with a Healthy Life Navigator, do not make contact with their Healthy Life Navigator or do not complete biometrics testing will receive a surcharge of an additional $28.85 per week or $125 per month on top of the medical premium.
If you are currently working with your personal physician on a wellness plan, use the Physician Health Coaching Engagement Waiver form below to waive out of healthy lifestyle support. Your provider must complete the entire form, sign off on your health improvement plan and indicate the status of your plan and sign the form. The completed forms may be faxed or emailed to the Benefits Service Center. Once the exemption form has been submitted, the member should follow up with BSC to ensure the form has been received and processed.
How to Get a Wellness Surcharge Removed
You may receive a wellness surcharge for any of the following:
- No biometrics screening for employee and/or spouse
- No healthy lifestyle support engagement for employee and/or spouse
So how do you get a wellness surcharge removed?
- Complete a biometrics screening
- Engage with a Healthy Life Navigator or Healthy Life Center provider
- Call the Healthy Life Team at 855-566-4295 to begin working towards a goal
Once the completed screening or coaching has been processed, the surcharges will be removed. The surcharge removal process may take up to 60 days.
Special Notice to Critical Illness Plan Policy Holders
Critical Illness policy members (employee/spouse) can receive $75 for a health screening. Reap the benefits by using your Biometric screening test results for your Critical Illness health screening! In order to receive your check in the mail, call MetLife at 1-866-626-3705 and inform them you have taken the Fasting Blood Glucose test (which is one of your Biometrics numbers) or complete the online form on MetLife's website.
Contact the Benefits Service Center at 1-866-481-4922.
What is a Biometric Screening?
A Biometric Screening is a series of standard health tests such as blood pressure, cholesterol, blood sugar, and BMI (body mass index). These help you and your doctor to better understand your health and quickly identify risks.
It is recommended that you fast for 9-12 hours prior to your appointment. This means no eating and only drinking water. Therefore it’s best to schedule your appointment early in the morning.
The results of your biometric screening are completely confidential. Mohawk Industries will not have access to any personal health information.
Biometric & Coaching FAQs
Quest onsite events, Healthy Life Center, a Quest Patient Service Center, or your Personal Physician. – see details under Where to Go to Complete Your Biometrics.
Yes, however you will need to follow the instructions on this page for your test results to be counted. – see details under Where to Go to Complete Your Biometrics.
There is no extra cost to employees or spouses on the Mohawk medical plan when completing at a Healthy Life Center or Quest Patient Service Center.
No, your health information is protected under federal law (HIPAA), and we maintain technical, physical and administrative safeguards to ensure the privacy and confidentiality of your information.